Build something one of a kind

Rox Metal Works ("Rox," "we," "us") builds grills and outdoor living equipment by hand in San Diego, California. This policy explains what information we collect when you visit our site, request a quote, or place an order, and how we use it.

Information we collect

Information you give us

• Contact & quote details — name, email, phone, shipping address, and the project notes you share when you request a commission or book a studio visit.
• Order information — items purchased, delivery preferences, and billing details processed by our payment provider.
• Correspondence — messages you send us by form, email, or phone.

Information collected automatically

• Basic device and browser data, pages viewed, and referring links, gathered through standard analytics.
• Cookies that keep your cart and preferences working across visits.

How we use it

• To prepare quotes, fabricate and deliver your order, and provide warranty support.
• To respond to your questions and schedule studio visits or installations.
• To improve our site and, only with your consent, send occasional news about new work.

Sharing

We do not sell your personal information. We share it only with the partners needed to run our business — payment processors, freight and installation crews, and email tools — each bound to protect it. We may also disclose information when required by law.

Your choices

You can ask us to access, correct, or delete your personal information at any time, and you can unsubscribe from email at the bottom of any message. Reach us at privacy@roxmetalworks.com.

Data retention & security

We keep order and warranty records for as long as your grill is under our lifetime workmanship coverage, and we protect your data with reasonable technical and organizational safeguards. No method of transmission is perfectly secure, but we treat your information the way we treat our steel — carefully.

Contact

Rox Metal Works · Design Studio, San Diego, CA · privacy@roxmetalworks.com